Bellaluz Support
How can we help you today?
Write to Us
[email protected]Response within 24 working hours
Call Support
+91 80 4567 8901Direct support line in India
Support Hours
Mon-Sat9:00 AM - 6:00 PM IST
Warranty Guidelines
1-Year Limited Manufacturer Warranty
Every Bellaluz laptop is covered for exactly 365 days from the date of purchase (documented on your Amazon India invoice).
What's Covered
- Internal hardware defects (motherboard, RAM, SSD malfunctions)
- Display faults (screen flickering, dead pixels, backlight issues)
- Battery issues (failure to charge, battery degradation beyond 50% in year 1)
- Keyboard and trackpad hardware malfunctions
- Pre-loaded Windows OS software startup issues
What's Excluded
- Physical damage caused by drops, spills, or accidents
- Damage due to unauthorized repairs or opening of the chassis
- Software issues caused by third-party malware or virus installations
- Natural wear and tear of outer casing, rubber feet, and packaging
- Usage under extreme environmental conditions (dust, water exposure)
Service Request Form
Request Submitted
Thank you, your support request has been logged successfully. Our team will review your order details and get back to you via email within 24 working hours.
Support FAQ
No separate registration is required. Your 1-Year warranty starts automatically from the date of purchase printed on your Amazon India GST invoice. Keep a copy of the invoice safe.
Fill out the Service Request form below with your order details and description. Alternatively, you can email us at [email protected]. We will verify your warranty and issue a ticket number.
Yes! We offer free doorstep reverse-pickup and return delivery for warranty repairs across 15,000+ pin codes in India through our logistics partners.
Our standard turnaround time is 5 to 7 working days, which includes transit to our Bangalore service hub, repair diagnostics, component resolution, and return shipment.